Corrective Action refers to:

• A. Steps taken to overcome a job performance problem
• B. A plan for performance pay
• C. A procedure for hiring
• D. A career development plan

Answer: (A)

Corrective action means taking concrete steps to address a performance problem and bring the employee's work up to required standards. It begins when performance isn’t meeting expectations and involves diagnosing the gap, providing support such as coaching, targeted training, and a written performance improvement plan, and agreeing on clear expectations, milestones, and a timeline. The aim is to help the employee improve and sustain acceptable performance, with follow-up to confirm progress. This differs from a plan for performance pay, which relates to compensation; a procedure for hiring, which covers recruitment; and a career development plan, which focuses on long-term growth rather than fixing an immediate performance deficiency.