The Conflict Resolve Model includes which initial step?

• A. Recognize shared interests and differences
• B. Blame the other person
• C. Separate the person from the point of view
• D. Offer excuses

Answer: (A)

The main idea here is that resolving a conflict starts with understanding what both sides care about. The first step is to surface and acknowledge shared interests and differences. By naming what each party wants or needs, you set a foundation for collaboration and frame the situation as a solvable problem rather than a personal fight. This clarity helps you identify options that can satisfy multiple interests and reduces misunderstandings.

Blaming the other person tends to inflame tensions and shift the focus to fault, which blocks productive dialogue. Separating the person from the point of view is a helpful technique to reduce defensiveness and discuss concerns without personal attacks, but it typically comes after you’ve identified interests and framed the issue. Offering excuses undermines accountability and trust, making it harder to reach a constructive resolution.