Which is a final action in the Conflict Resolve Model?

• A. Verbalize feelings
• B. Listen actively
• C. Expect behavior change
• D. See other side as adversaries

Answer: (C)

In conflict resolution, the final action is to expect behavior change. After you’ve described the issue, shared feelings, and listened to understand, and after you’ve agreed on concrete steps, the last piece is to set an expectation that those steps will be carried out. This moment isn’t just about the agreement itself; it establishes accountability and a plan to verify that the changes actually happen, helping the resolution stick over time.

Verbalizing feelings and listening actively are essential parts of reaching understanding, and both are ongoing skills used earlier in the process. Seeing the other side as adversaries undermines collaboration and makes it unlikely that any lasting change will occur.