Which principle is included in the Conflict Resolve Model?

• A. Separate the person from the point of view
• B. Attack the rationale
• C. Deny feelings
• D. Ignore the issue

Answer: (A)

Separating the person from the point of view focuses on keeping the discussion about the issue itself rather than doubting or attacking the person who presents it. When you treat the speaker as a different source of information from the idea they’re sharing, you reduce personal defensiveness and create space to listen, ask clarifying questions, and explore underlying interests. This makes it easier to evaluate the idea on its merits and to work toward a collaborative solution without damaging the relationship.

Attacking the rationale tends to put the other party on the defensive, shifting energy from solving the problem to winning the argument. Denying feelings invalidates emotions that can be fueling the conflict, which often leads to resentment and back-and-forth escalation. Ignoring the issue leaves the real problem unaddressed and can undermine trust and cooperation.