Which set lists the components of the approach to direct performance?

• A. Coaching/Feedback; Training; Motivation & Reinforcement; Recognition
• B. Coaching; Training; Motivation; Rewards
• C. Coaching/Feedback; Training; Motivation & Reinforcement; Progressive Discipline
• D. Coaching; Development; Motivation & Reinforcement; Performance Monitoring

Answer: (C)

Directing performance involves guiding how employees perform by providing guidance, skill-building, and structured consequences. The best set includes coaching/feedback to clarify expectations and help employees adjust behavior, training to develop the necessary skills, motivation and reinforcement to encourage and sustain improvement, and progressive discipline to escalate actions when improvement doesn’t occur after coaching and training. Coaching/feedback helps people understand what to change and how to change it. Training builds the capabilities needed to meet performance standards. Motivation and reinforcement ensure that good performance is noticed and repeated. Progressive discipline provides a fair, stepwise response if performance remains below standard after earlier steps, tying accountability to the ongoing development process. Other options miss one of these essential elements or substitute a different approach (like only rewards or only monitoring), which doesn’t offer the balanced mix of development and accountability that direct performance requires.